FAQ's

FAQ's

Category: Bounce Krazee
Published: Wednesday, 29 April 2015 01:26
Written by pelikanooo2
Hits: 48860

FREQUENTLY ASKED QUESTIONS

Do you deliver, set-up, dismantle and collect the bouncy castles, slides, assault courses and other inflatables?
Yes, and it's all included in the hire price.

When are your bouncy castles, slides and inflatables available?
Our bouncy castles and inflatables are available for hire seven days a week, all year round, including bank holidays.

Is Bounce Krazee members of any recognized organisations?
Yes, we are members of The Inflatable Play Enterprise (TIPE), the British Inflatable Hirers Alliance (BIHA), the NAIH (National Association of Inflatable Hirers) and the Federation of Small Businesses (FSB).

Do you hire bouncy castles and inflatables for events such as school fetes, fund-raising days or corporate events?
Yes, to see our range of event equipment click here. We also hire event catering equipment including jacket potato ovens, popcorn and candy floss machines, bain maries, etc. To see our range of event catering equipment click here.

Can you also supply trained staff to supervise the bouncy castles, slides, assault courses and other inflatables?
Yes, but this has to be arranged in advance; please contact us with details so that we can give you a quote for providing this service. You benefit from our full public liability insurance (including the supervision element) if our staff supervise the equipment for you. We can also provide staff that have been CRB checked.

Do you give a discount if I hire a bouncy castle, slide, assault course or another inflatable together?
Yes, we have put together a selection of "Party Packs" to suit all occasions and budgets which offer substantial savings, click here to see the options available.

What about the weather?
Most of our bouncy castles have either built-in or separate shower covers (not slides or other inflatables), so even if a light shower is forecast, as soon as it stops raining, give the inflatable a quick dry with a towel and carry on bouncing! We also offer a free of charge cancellation option in the event of bad weather. If it is very wet or windy and you no longer want the inflatable that you have booked, you can cancel the booking by telephoning us by 6:00pm the day before the date of hire and you won't have to pay a penny! For safety reasons, we cannot allow a hire to proceed if there are high winds or heavy rain on the day of hire.

When do you deliver?
We deliver from 8:00am and during busy summer periods we deliver on a geographical round basis. However, we try to be as flexible as possible so please ask at the time of booking if you need a specific time slot. We do of course give precise times if the hire is booked for an indoor venue, such as in community centres or village halls, or if the hire is for a school fete or public event.

How long can I keep the bouncy castle, slide or inflatable?
We normally deliver in the morning and collect in the evening but we try to be as flexible as possible so please ask at the time of booking. If you hire a bouncy castle, slide or inflatable for only a few hours, such as for an indoor event or an after-school activity, the price will be the same because the same amount of work is involved for us. Our normal collection times are between 5:00pm - 9:00pm but this can vary depending on the time of year. Bouncy castles, slides, assault courses and our other inflatables must be well lit if used in the dark for safety reasons.

Can I hire a bouncy castle, slide or another one of your inflatables overnight?
Most of our bouncy castles, slides and inflatables can be hired overnight for an additional £35 charge and a damage/cleaning deposit which will be refunded providing that the inflatable and equipment is in a satisfactory condition upon collection. This only applies to secure gardens, and you must accept full responsibility for the inflatable and equipment. Collection of the inflatable and equipment would be arranged for the following morning.

How late can I leave it to book?
During the summer months we are very busy, particularly at weekends and bank holidays, so you are advised to book early to avoid disappointment. However, we will accept bookings as late as the same day, so it's always worth a phone call if you do make a last minute decision.

How long do you need to set-up and take down a bouncy castle, slide, assault course or other inflatable?
Approximately 20 minutes, depending on the unit booked and access to the location.

Can I collect a bouncy castle, slide or other inflatable from you?
No, sorry, but for insurance and safety reasons we must deliver and install the equipment.

What preparation is needed before you arrive?
Our bouncy castles and inflatables are delivered on a sack trolley so we need adequate clear access for this (minimum width of 3ft). Please ensure that paths or access to your garden are free of obstacles. We will need access to an electricity power point within 50 metres (approx. 164 feet), or we can hire you a petrol generator. If our delivery staff have to wait while you clear access, prepare the site, or if the access/site is unsuitable, we reserve the right to cancel the booking.

What sort of surface do you need for the bouncy castle, slide, assault course or other inflatable?
Bouncy castles, slides and our other inflatables situated outdoors need to be on a reasonably flat grassy area (slight slopes are ok) so that they can be staked down. The area needs to be completely free of any sharp stones, objects, dog mess or excessive mud. If our delivery staff have to wait while you clear access, prepare the site, or if the access/site is unsuitable, we reserve the right to cancel the booking.

How much room do you need to erect a bouncy castle, slide or other inflatable?
The minimum space required to allow for the inflation tube and air blower at the back together with the necessary safety mats can be found by clicking on 'more info' on each individual inflatable description on our "Inflatables" page here. Any overhanging trees and prickly bushes need to be pruned back before our delivery staff arrive.

Can your bouncy castles, slides, assault courses or your other inflatables be used indoors as well as outdoors?
Yes, we set up bouncy castles, slides and our other units indoors for internal hires such as community centres, village halls and all types of indoor venues. We provide sand bags in these situations to secure the units. For a list of local indoor venues and their contact telephone numbers look at our "Indoor Venues" pages. You will need to check the height of the ceiling at your venue to ensure that the inflatable you have chosen will fit. The minimum space required to allow for the inflation tube and air blower at the back together with the necessary safety mats can be found by clicking on the 'more info' button on each individual description on our "Inflatables" page here.

The venue requires proof of public liability insurance and that electrical equipment is PAT tested?
All of our electrical equipment is regularly inspected and have current PAT test certificates. We also have public liability insurance which includes venues which are licensed premises. Copies of are available upon request.

The event is to be held at Local Authority premises and they have asked to see a risk assessment?
We have risk assessment documents for all of our bouncy castles, slides, assault courses and other inflatables. Copies are available upon request.

Do I need to keep the blower running?
Yes, the blower must be running constantly whilst the bouncy castle, slide or inflatable is in use. If there is a sudden change in weather and there is strong winds or heavy rain just switch off the blower and let the unit deflate.

How much does it cost in electricity to run a bouncy castle, slide or inflatable?
It costs approximately £1 to run a bouncy castle, slide or inflatable all day.

Can we move the bouncy castle, slide or inflatable?
No, for insurance and safety reasons, once the bouncy castle, slide or inflatable has been delivered and installed and our staff have left, it must not be moved or re-positioned under any circumstances.

Why do I need ID?
Two forms of ID are required, one showing your address (such as a recent utility bill) and another showing your name and signature (such as a driving licence). This is required by our insurers and therefore if you fail to produce valid ID on the day of hire, we will be unable to proceed with the hire.

How safe is it?
All of our bouncy castles and inflatables fully comply to the latest Health and Safety Executive guidelines for Inflatable Play Equipment and have current safety certificates, including PIPA certificates. Our bouncy castles and inflatables are regularly inspected and tested by an RPII Inspector in accordance with the British Standard for Inflatable Play Equipment BS EN 14960. PIPA is the only inspection and testing scheme recognised by the HSE. For further details on the PIPA scheme visit www.pipa.org.uk. All of our electrical equipment is also regularly inspected and tested, and have current PAT test certificates. The hirer is responsible for ensuring that there is adult supervision of the unit and equipment, and the supervision of people using it, at all times.

What about insurance?
We have public liability insurance (including licenced premises) which would cover accidents which were our fault, such as equipment failure or failing to install a unit properly. The hirer is responsible for ensuring that there is adult supervision of the unit and equipment, and the supervision of people using it, at all times. We will provide you with detailed written safety/operating instructions based on current guidelines issued by the Health and Safety Executive on the day of hire. Alternatively, we can provide fully trained staff to supervise the equipment for you at an additional cost. You benefit from our full public liability insurance (including the supervision element) if our staff supervise the equipment for you. We can also provide staff that have been CRB checked. Please contact us with details so that we can give you a quote for providing this service.

Do you supply safety/operating instructions?
Yes, we provide detailed written safety/operating instructions with every bouncy castle, slide or inflatable based on current guidelines issued by the Health and Safety Executive.

Do you supply safety mats?
Yes, we supply the necessary safety mats with every bouncy castle, inflatable slide or other unit which comply to current Health and Safety Regulations.

Is there an age limit for children using the bouncy castle, slide or other inflatable?
Yes, all of our bouncy castles and inflatable slides are suitable for children up to and including the age of 12 with the exception of our giant slides and assault courses which are suitable for children up to and including the age of 14. In addition, we also have a wide range of adult inflatables which are suitable for all ages which means that children, teenagers and adults can all have fun! Our adult units include bouncy castles, adult assault courses, gladiator duels, human demolition, battle zone, bungee runs, pole jousts, sumo suits, penalty shootouts and more. Please see our adult equipment page to see our range of adult inflatables or click here.

Do you hire bouncy castles and inflatables suitable for adults?
Yes, our adult bouncy castles, bungee runs, gladiator duels, pole jousts, human demolition, battle zone, adult assault courses, sumo suits, penalty shootouts etc are suitable for adults, teenagers and children. They are specially strengthened to allow people of all ages all the fun of bouncing. To see our range of adult equipment, which is suitable for all ages, click here.

Do you hire bouncy castles and equipment suitable for toddlers and young children?
Yes, in addition to our wide range of bouncy castles and inflatables, we also hire soft play equipment, happy hopperz and ball ponds especially for toddlers and children up to and including the age of 5. To see our range of soft play and ball pond equipment click here.

How do I book?
Call us on 01494 464902 between 8:00am and 8:00pm or use our online booking form here. You will receive written confirmation by post a few days later confirming details of your booking together with a copy of our Terms and Conditions of Hire which you will be asked to sign.

How do I pay?
Payment can be made by cash upon delivery or alternatively by debit card/credit card or bank transfer (but this must be at least 4 days before the hire date).

Do you have a Privacy Policy and a Copyright Notice?
Yes, our Privacy Policy can be viewed here. Our Copyright Notice can be viewed here.